24 Center Partner – Mobile application for technicians
The renewed mobile app enables 24 Center to grow in the international market
24 Center is a property maintenance emergency center that makes it fast and effortless for homeowners to find the technician they need when they need it. The platform-based service solves problems by connecting, for example, a customer who needs plumbing, electrical, or lock work and a home services professional who performs the work.
The customer calls 24 Center's emergency room in case of a building technical problem.
24 Center's customer service representative receives the order and forwards it to the partner network.
The technician partner accepts the job offer, contacts the customer, and completes the assignment.
What we are proud of
- A solid and platform-independent technological basis for further development of the service.
- Clear, easy-to-use and scalable interface.
- User management and partnering to make everyday life easier for partners.
- Improved information flow to bring added value to end customers.
- Localized applications in Finnish and Swedish application stores.
- The new partner application enables the expansion of 24 Center's business abroad.
The development of partner application as a strategic focus
Business perspective - expected and delivered
As investing in application development is a strong part of 24 Center's strategic direction, Fraktio was also expected to contribute to understanding the development work from a business perspective.
What we did
- User research
- UX / UI design
- Visual design
- React Native application development for Android and iOS
- Project management
- Recruitment consulting
User understanding is the first step to a successful project
By user-driven design principles, we felt it was important to involve 24 Center partners in the development of the new application. The project started with (remote) user research even before the actual kickoff of the project. This helped to empathize with the partners and provided a good starting point for new application development.
The scalable application enables internationalization
We help recruit developers
24 The Center will soon need to grow its own internal IT team and recruit developers. We will continue to cooperate and help the customer, among other things, with how to find the right person with the right skills and best suited for the team.