Terveystalo Pro – helping medical professionals manage their work
Terveystalo Pro is a mobile application with which Terveystalo's experts, such as doctors and therapists, manage their work lists and monitor the payment of fees.
We designed and implemented the React Native-based application for iOS and Android platforms in close collaboration with Terveystalo. We released the first version after only three months of rapid development, after which we continued developing the app further.
The app found a place in the lives of medical professionals faster than we had even anticipated and is now a regular part of many Terveystalo experts’ toolkits.
The idea for the application arose from the need of the employees
At the very beginning of the project, we mapped and identified the business needs of doctors and Terveystalo using service design methods. The project started from a situation where Terveystalo's experts always handled changes in work shifts in-person with the medical account managers. Communication took place e.g. by e-mail, telephone, and text messages. The goal of the project was to transfer the management of work shifts to the application so it would be as fast and as convenient as possible, regardless of time and place.
Healthtech design with development team collaboration
With the design, we identified key functions that professionals wanted to do regardless of time and place, such as viewing to-do lists, opening and closing times, and reviewing payments. With the help of service design methods, we were able to prioritize future activities together with Terveystalo's team. In addition, involving the right users and stakeholders quickly corrected the assumptions of the development team, and ensured that the right things were built.
User understanding is at the heart of doing
For the application to serve the needs of the users in the best possible way, we involved the users in the design of the application - one of the key parts of the design work was user interviews.
We utilized user feedback in the development work and interviewed users about the problems in their work, as well as experiences and ideas related to the application.
Introducing Design System
We designed a Design System for the user interface. In practice, this means that new layouts are faster to design and implement by recycling finished blocks. The visual appearance and clear logic of the application will remain consistent with the help of the design system and can be utilized in other Terveystalo applications.
Modern technologies, strong authentication and integrations
The application uses strong authentication through bank IDs. This is integrated into Terveystalo's patient information system, so the service works seamlessly from the perspective of its users. React Native enabled us to efficiently develop iOS and Android versions simultaneously.
The secret to good cooperation is close daily co-operation and an open culture for discussion. The team consisted of two Fraktio’s software developers and one designer. In addition, the team included the customer’s own designer, developer, tester, product owner and project manager. The entire team worked in Fraktio’s office in common spaces, which facilitated team collaboration.
The mobile app quickly reached its goals
The application reached its user group faster than we could have imagined and now a large number of Terveystalo's healthcare experts use Terveystalo Pro regularly. The application continues to serve its purpose and is now used to handle some of the work that Terveystalo's experts previously performed through customer service.